The Laguna Beach Public Safety Communication Center answers an average of 1,200 9-1-1 calls and an additional 2,650 business line calls per month.  The Communication Center is the critical link between the public calling in for assistance and the first responders in the field. When you contact the Communication Center, you will speak with a highly trained Public Safety Dispatcher, whose goal is to provide the highest level of quality service by maintaining a cool, calm, and professional demeanor.  

The Laguna Beach Communications Center is a state-of-the-art facility with computer-aided dispatching used in conjunction with digital video, mapping and audio recording devices.  The Communications Center is the primary answering point for all 9-1-1 emergency calls in the City of Laguna Beach, and is staffed by ten full-time dispatchers, working rotating shifts - 24 hours per day, 7 day per week.  Dispatchers handle calls for the Police Department, as well as the Fire Department, Marine Safety, and Animal Services. 

The Communications Center is the direct link between citizens, officers and firefighters in the field.  Our highly trained dispatchers answer and prioritize 9-1-1 calls and business lines, assess the priority of incoming calls and assign resources to those calls in order of priority.  They monitor numerous police and fire radio channels, dispatch field resources, fire personnel and equipment as required.  In addition to call-taking and radio dispatching, they conduct data entry into the California Law Enforcement Telecommunications System (CLETS).